All returns will incur a 30% re stocking fee + any applicable freight charges. Returns are not accepted on adhesives, additives, grouts, boosters, silicones, waterproofing products, cleaners, sealers, discontinued or end of line products, custom or special orders including product which has been fabricated by order. The defects must be reported within 7 days of delivery. Returns will only be accepted if product is in original condition with undamaged packaging. Products must be returned within 30 days. Minimum return quantities are as follows and must be in the same format, batch (if applicable), the relevant ratio in the original Sales Order: 4m2, 4Lm and 8pcs.